Dispute Resolution Process
INTERNAL DISPUTE RESOLUTION (IDR)
Should you have a complaint we will do the best to resolve it via our INTERNAL DISPUTE RESOLUTON process.
Complaints can be made by contacting our Complaints Contact person – Richard Bland

We will endeavour to deal with your complaint as quickly as possible

EXTERNAL DISPUTE RESOLUTION (EDR)
KEY MORTGAGE SOLUTIONS PTY LTD is a member of an independent external dispute resolution scheme, the Credit Ombudsman Services Limited (COSL). If at any time, you feel your complaint remains unresolved or you wish COSL to further investigate your complaint, you can contact COSL as detailed below:

CREDIT OMBUDSMAN SERVICES LIMITED