Should you have a complaint we will do the best to resolve it via our INTERNAL DISPUTE RESOLUTON process.
Complaints can be made by contacting our Complaints Contact person – Richard Bland
We will endeavour to deal with your complaint as quickly as possible.
EXTERNAL DISPUTE RESOLUTION (EDR)
KEY MORTGAGE SOLUTIONS PTY LTD is a member of an independent external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). If at any time, you feel your complaint remains unresolved or you wish AFCA to further investigate your complaint, you can contact AFCA as detailed below:
Australian Financial Complaints Authority