Simple access to the right deal, with the best lenders.

Dispute Resolution Process

Should you have a complaint we will do the best to resolve it via our INTERNAL DISPUTE RESOLUTON process.

Complaints can be made by contacting our Complaints Contact person – Richard Bland

  • By email:
  • By written letter: 24 Yambla Street CLIFTON HILL Vic 3068
  • By telephone: 0422 234 036
  • In person: 24 Yambla Street CLIFTON HILL Vic 3068

We will endeavour to deal with your complaint as quickly as possible.


KEY MORTGAGE SOLUTIONS PTY LTD is a member of an independent external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). If at any time, you feel your complaint remains unresolved or you wish AFCA to further investigate your complaint, you can contact AFCA as detailed below:

Australian Financial Complaints Authority

Personal Finance

Whether you need help financing a home, your dream car or perhaps a holiday overseas, Key Mortgage Solutions understands your needs and how to make sure your vision becomes a reality.

Business Finance

When you're in business, we understand that time is one of your most important assets. If you want your business to grow quickly, you don't have time to go chasing finance deals.

Equipment Finance

Key Mortgage Solutions can arrange all your equipment finance needs just speak to one of our staff members.

Our Team